Frequently asked questions
Which areas do you cover?⌄
We currently cover all major cities in the Kingdom such as Riyadh, Jeddah, Makkah and Madinah, plus some outlying areas depending on the available routes. You can check availability on our website.
How do I book a trip?⌄
You can book easily on our website, on WhatsApp, or by calling our customer service number.
Can I change or cancel a booking after it is confirmed?⌄
Yes, you can change or cancel your booking free of charge up to 12 hours before the trip. After that, fees may apply according to the cancellation policy.
Are the trips safe? What about the drivers?⌄
Yes. All our vehicles have modern safety systems, and all drivers hold valid licences and are trained and approved by the Transport General Authority.
Do you offer private or VIP trips?⌄
Yes, we offer packages for private trips and business travellers with luxury cars and professional drivers. Please contact us to book directly.
Can I book for a group or a company?⌄
Certainly. We offer solutions for companies, educational institutions and organisations. Contact us for a tailored offer.
Are there discounts or seasonal offers?⌄
Yes, we run seasonal offers regularly. Follow us on social media.
Which payment methods do you accept?⌄
We accept online payment by mada, Visa, Mastercard and Apple Pay, as well as cash on some trips.
What should I do if the driver is late or there is a problem?⌄
We apologise for any inconvenience. Contact our customer service right away on the unified number or through support and we will help you immediately.